National Training System - Australian Quality Training Framework

Standard 6.3

The RTO must disseminate clear information to each client, prior to enrolment, about each of the following:

Client selection, enrolment and induction/orientation procedures

Course information, including content and vocational outcomes

Fees and charges, including refund policy and exemptions (where applicable)

Provision for language, literacy and numeracy assessment

Client support, including any external support the RTO has arranged for clients

Flexible learning and assessment procedures

Welfare and guidance services

Appeals,complaints and grievances procedures

Disciplinary procedures

Staff responsibilities for access and equity

Recognition of Prior Learning (RPL) arrangements