Course Description
Career Opportunities
Course Duration
Course Commencement Dates
Entrance Requirements
Application Procedures
Skills Recognition - Exemptions/Transfers
Pathways to Further Study
Course Outline
Assessment Methods
Materials
Qualification

National Code: THH51202

Course Location and Contact Information

Course Description

Graduates of this course may gain employment in operational and supervisory positions in food and beverage, housekeeping and front office.

Career Opportunities

Graduates of this course may gain employment at the operational and supervisory level and also further management career opportunities in the general hospitality industry including hotels, motels, restaurants, clubs and other hospitality establishments.

Course Duration

Full-time: 1.5 years (course begins in second semester)

Course Commencement Dates

February and July.

Entrance Requirements

Successful completion of VCE. Prerequisites do not apply to mature age applicants.

Application Procedures

Apply through VTAC. For mid-year intake contact the Hospitality Department to verify course offerings and availability. Phone: +61 3 9269 1571.

Skills Recognition - Exemptions/Transfers

Applicants who are admitted to the course may be granted exemption from some units if they have passed equivalent studies at another institution. Details and application procedures are available from the Hospitality Department.

Pathways to Further Study

Students who successfully complete the Diploma may be given exemptions for some subjects within university degree programs.

Course Outline

Core Units

Year 1 - 1 Semester
THHCOR01B Work with Colleagues and Customers (20 hrs)
THHGHS01B Follow Workplace Hygiene Procedures (15 hrs)
THHCOR03B Follow Health, Safety and Security Procedures (5 hrs)
THHCOR02B Work in a Socially Diverse Environment (20 hrs)
THHHCO01B Develop and Update Hospitality Industry Knowledge (25 hrs)
THHGGA02B Perform Office Procedure (20 hrs)
BSBCMN214A Create & use simple spreadsheets (20 hrs)
THHBFB00B Clean & Tidy Bar Area (10 hrs)
THHBFB01B Operate Bar (30 hrs)
THHBFB02B Provide a Link between Kitchen & Service Areas (10 hrs)
THHBFB03B Provide Food and Beverage Services (110 hrs)
THHBFB10B Prepare & Serve Non Alcoholic Beverages (15 hrs)
THHBFB05B Operate Cellar Systems (20 hrs)
THHBFB12A Prepare & serve espresso coffee (30 hrs)
THHBFB09B Provide Responsible Service Of Alcohol (10 hrs)
THHGTR01B Coach Others In Job Skills (20 hrs)
THHGCS03B Deal with Conflict Situations (20 hrs)
THHBCC13B Plan & Control Menu Based Catering (30 hrs)
THHGGA07B Control and Order Stock (25 hrs)
THHGGA06B Receive and store stock (10 hrs)
THHADFB03B Prepare & Serve Cocktails (20 hrs)
THHADFB01B Provide Specialist Advice on Food (40 hrs)
THHGCS05B Organise In-house Functions (40 hrs)
THHGCS02B Promote Products and Services to Customers (45 hrs)
THHBFB04B Provide Table Service of Alcoholic Beverages (50 hrs)
THHBFB11B Develop & Update Food & Beverage Knowledge (40 hrs)
THHGGA01B Communicate on the Telephone (5 hrs)
THTSOP06B Receive and Process Reservations (30 hrs)
THHBFO02B Provide Accommodation Reception Services (30 hrs)
THHGFA01B Process Financial Transactions (25 hrs)
THHBH01B Provide Housekeeping Services (10 hrs)

Total Hours - 800

Year 2
THHGFA06A Interpret Financial Information (60 hrs)
THHGLE14B Prepare and Monitor Budgets (30 hrs)
THHGLE13B Manage Finances within a Budget (30 hrs)
THHGLE08B Lead And Manage People (60 hrs)
THHGLE05B Roster Staff (30 hrs)
THHGLE01B Monitor Work Operations (30 hrs)
THHGLE09B Manage Workplace Diversity (60 hrs)
THHGCS08B Establish & Conduct Business Relationships (60 hrs)
THHGLE11B Manage Quality Customer Service (30 hrs)
THHGLE20B Develop and Maintain The Legal Knowledge Required For Business Compliance (80 hrs)
THHGLE02B Implement Workplace Health, Safety and Security Procedures (30 hrs)
THHGLE04B Establish and Maintain a Safe and Secure Workplace (30 hrs)
THHGLE03B Develop and Implement Operational Plans (50 hrs)
THTFME02B Provide On Site Event Management Services (60 hrs)
THHSCAT02B Plan the Total Concept for a Major Event or Function (36 hrs)
THHADFB06B Provide Gueridon service (20 hrs)
THHADFB07B Provide Silver Service (30 hrs)
FDFCDSWT1B Promote wine tourism information (60 hrs)
FDFCDSWHB Co-ordinate Winery Hospitality Operations (40 hrs)
FDFCDSEWB Evaluate Wines (standard) (40 hrs)

Total Hours - 866

Assessment Methods

• practical assessment
• role plays
• assignments
• class work
• theory tests.

Materials

• text books
• food and beverage uniform

Qualification

As part of the Australian Qualifications Framework this program is nationally recognised. On successful completion students will be awarded the Certificate III in Hospitality (Operations).

As part of the Australian Qualifications Framework this program is nationally recognised. On successful completion students will be awarded the Diploma of Hospitality Management.

Links

The Victorian Government makes a significant contribution to these programs.