Course Description
Career Opportunities
Course Duration
Course Commencement Dates
Entrance Requirements
Application Procedures
Skills Recognition - Exemptions/Transfers
Pathways to Further Study
Course Outline
Assessment Methods
Materials
Qualification

Streams Available:

Certificate III in Meetings and Events
National Code: THT30102
Certificate III in Tourism (Visitor Information Services)
National Code: THT30602
Certificate III in Tourism (Operations)
National Code: THT31002
Certificate III in Tourism (Tour Wholesaling)
National Code: THT30502
Certificate III in Tourism (Retail Travel Sales)
National Code: THT30202
Certificate III in Tourism (International Retail Travel Sales)
National Code: THT30302

Course Location and Contact Information

Course Description

Part-time Certificate III courses are designed to provide participants with operational skills and knowledge to perform a broad range of defined duties within a variety of tourism sectors.

Career Opportunities

Certificate III in Meetings & Events:
- Assistant to Meeting & Events Co-ordinator

Certificate III in Tourism (Visitor Information Services)
Certificate III in Tourism (Operations)
Certificate III in Tourism (Tour Wholesaling):
- Information Officer & Booking Agent/Small Tourism Business Office Staff/ Tour Consultant, Reservations Agent

Certificate III in Tourism (Retail Travel Sales):
- Domestic Travel Sales Consultant

Certificate III in Tourism (International Retail Travel Sales):
- International & Domestic Travel Sales Consultants

Course Duration

Part-time, evening classes are conducted on Tuesday, Wednesday and Thursday evenings from 5.30pm to 10.30 pm.

Certificate III in Meetings and Events - Duration: 1.5 years: (plus 2 units to be completed during day classes)
Certificate III in Tourism (Visitor Information Services) - Duration: Two years
Certificate III in Tourism (Operations) - Duration: Two years
Certificate III in Tourism (Tour Wholesaling) - Duration: Two years
Certificate III in Tourism (Retail Travel Sales) - Duration: Two years
Certificate III in Tourism (International Retail Travel Sales) - Duration: Two years

Course Commencement Dates

February and July.

Entrance Requirements

Participants are eligible to enter the course if they are considered to be sufficiently mature and experienced to undertake the course successfully.

Application Procedures

Apply directly to the Tourism Department.
Information and Enrolment sessions occur in November, December, January, February and June.

Skills Recognition - Exemptions/Transfers

Students may be eligible for exemptions/transfers on the basis of previous qualifications.

Pathways to Further Study

Participants are able to articulate into other tourism courses and obtain credits for units successfully completed.

Course Outline

THT30102: Certificate III in Meetings and Events
THT30602: Certificate III in Tourism (Visitor Information Services)
THT31002: Certificate III in Tourism (Operations)
THT30502: Certificate III in Tourism (Tour Wholesaling)
THT30202: Certificate III in Tourism (Retail Travel Sales)
THT30302: Certificate III in Tourism (International Retail Travel Sales)

Certificate III in Meetings and Events - National Code: THT30102

THTSOP03B Access & Interpret Product Information (65 hrs)
THTSOP07B Book & Coordinate Supplier Services (20 hrs)
THHGGA01B
Communicate on Telephone (10 hrs)
THTFME01B Coordinate Guest/Delegate Registration at Venue (40 hrs)
THHGCS03B Deal with Conflict Situations (20 hrs)
THTFME03A Develop & Update Event Industry Knowledge (25 hrs)
THTTCO01B Develop & Update Tourism Industry Knowledge (25 hrs)
THHCOR03B Follow Health, Safety and Security Procedures (5 hrs)

THHGGA02B Perform Office Procedures (20 hrs)
THTSOP05B Prepare Quotations (30 hrs)
THTSOP15B Process & Monitor Event Registration (60 hrs)
THHGFA01B Process Financial Transactions (25 hrs)
BSBCMN213A Produce Simple Word Processed Documents (60 hrs)
BSBCMN205A Use Business Technology (30 hrs)
THHCOR02B Work in Socially Diverse Environment (20 hrs)
THHCOR01B Work with Colleagues & Customers (20 hrs)

Suggested elective units (two required)

THTSOP09B Process Non-air Documents (25 hrs)
THTSOP06B Receive & Process Reservations (30 hrs)

Qualification

As part of the Australian Qualifications Framework this program is nationally recognised. On successful completion students will be awarded the Certificate III in Meetings and Events.

Certificate III in Tourism (Visitor Information Services) - National Code: THT30602

THTSOP03B Access & Interpret Product Information (65 hrs)
THHGGA01B Communicate on Telephone (10 hrs)
THHGCS03B Deal with Conflict Situations (20 hrs)
THHGCS01B Develop & Update Local Knowledge (10 hrs)
THTTCO01B Develop & Update Tourism Industry Knowledge (25 hrs)

THHCOR03B Follow Health, Safety and Security Procedures (5 hrs)

THHGGA02B Perform Office Procedures (20 hrs)
THHGFA01B Process Financial Transactions (25 hrs)

BSBCMN213A Produce Simple Word Processed Documents (60 hrs)
THTSOP04B Sell Tourism Products and Services (35 hrs)
THTSOP02B Source & Provide Destination Information (85 hrs)

BSBCMN205A Use Business Technology (30 hrs)
THHCOR02B Work in Socially Diverse Environment (20 hrs)
THHCOR01B Work with Colleagues & Customers (20 hrs)

Suggested elective units (four required)

THTSOP07B Book & Coordinate Supplier Services (20 hrs)
THTSOP05B Prepare Quotations (30 hrs)
THTSOP09B Process Non-air Documents (25 hrs)
THTSOP06B Receive & Process Reservations (30 hrs)

Qualification

As part of the Australian Qualifications Framework this program is nationally recognised. On successful completion students will be awarded the Certificate III in Tourism (Visitor Information Services).

Qualification

As part of the Australian Qualifications Framework this program is nationally recognised. On successful completion students will be awarded the Certificate III in Tourism (Tour Wholesaling).

Certificate III in Tourism (Operations) - National Code: THT31002

THHGGA01B Communicate on Telephone (20 hrs)
THHGCS03B Deal with Conflict Situations (10 hrs)
THHGCS01B Develop & Update Local Knowledge (10 hrs)
THTTCO01B Develop & Update Tourism Industry Knowledge (25 hrs)
THHCOR03B Follow Health, Safety and Security Procedures (5 hrs)
THHGSC02B Promote Products & Services to Clients (45 hrs)
THHCOR02B Work in Socially Diverse Environment (20 hrs)
THHCOR01B Work with Colleagues & Customers (20 hrs)

Suggested elective units (nine required)

THTSOP03B Access & Interpret Product Information (65 hrs)
THTSOP07B Book & Coordinate Supplier Services (20 hrs)
THHGGA02B Perform Office Procedures (20 hrs)
THTSOP05B Prepare Quotations (30 hrs)
THHGFA01B Process Financial Transactions (25 hrs)
THTSOP09B Process Non-air Documents (25 hrs)
BSBCMN213A Produce Simple Word Processed Documents (60 hrs)
THTSOP06B Receive & Process Reservations (30 hrs)
BSBCMN205A Use Business Technology (30 hrs)

Qualification

As part of the Australian Qualifications Framework this program is nationally recognised. On successful completion students will be awarded the Certificate III in Tourism (Operations).

Certificate III in Tourism (Tour Wholesaling) - National Code: THT30502

THTSOP03B Access & Interpret Product Information (20 hrs)
THTSOP07B Book & Coordinate Supplier Services (20 hrs)
THHGGA01B Communicate on Telephone (20 hrs)
THHGCS03B Deal with Conflict Situations (20 hrs)
THTTCO01B Develop & Update Tourism Industry Knowledge (25 hrs)
THHCOR03B Follow Health, Safety and Security Procedures (5 hrs)
THHGGA02B Perform Office Procedures (20 hrs)
THTSOP05B Prepare Quotations (30 hrs)
BSBCMN213A Produce Simple Word Processed Documents (60 hrs)
THTSOP06B Receive & Process Reservations (30 hrs)
THTSOP04B Sell Tourism Products and Services (35 hrs)
THTSOP02B Source & Provide Destination Information (85 hrs)
BSBCMN205A Use Business Technology (30 hrs)
THHCOR02B Work in Socially Diverse Environment (20 hrs)
THHCOR01B Work with Colleagues & Customers (20 hrs)

Suggested elective units (three required)

THHGFA01B Process Financial Transactions (25 hrs)
THTSOP09B Process Non-air Documents (25 hrs)
THHGSC02B Promote Products & Services to Clients (45 hrs)

Certificate III in Tourism (Retail Travel Sales) - National Code: THT30202

THTSOP03B Access & Interpret Product Information (65 hrs)
THTSOP07B Book & Coordinate Supplier Services (20 hrs)
THHGGA01B Communicate on Telephone (10 hrs)
THTSOP19A Construct Domestic Airfares (40 hrs)
THHGCS03B
Deal with Conflict Situations (20 hrs)
THTTCO01B Develop & Update Tourism Industry Knowledge (25 hrs)
THHCOR03B Follow Health, Safety and Security Procedures (5 hrs)
THTSOP08B Operate a Computerised Reservation System (120 hrs)
THHGGA02B Perform Office Procedures (20 hrs)
THTSOP05B Prepare Quotations (30 hrs)
THTSOP18A Process Air Documentation (40 hrs)
THHGFA01B Process Financial Transactions (25 hrs)
THTSOP09B Process Non-air Documents (25 hrs)
BSBCMN213A Produce Simple Word Processed Documents (60 hrs)
THTSOP04B Sell Tourism Products and Services (35 hrs)
THTSOP02B Source & Provide Destination Information (85 hrs)
BSBCMN205A Use Business Technology (30 hrs)
THHCOR02B Work in Socially Diverse Environment (20 hrs)
THHCOR01B Work with Colleagues & customers (20 hrs)

Suggested elective units (two required)

THHGCS01B Develop & Update Local Knowledge (10 hrs)
THTSOP06B Receive & Process Reservations (30 hrs)

Qualification

As part of the Australian Qualifications Framework this program is nationally recognised. On successful completion students will be awarded the Certificate III in Tourism (Retail Travel Sales).

Certificate III in Tourism (International Retail Travel Sales) - National Code: THT30302

THTSOP03B Access & Interpret Product Information (65 hrs)
THTSOP07B Book & Coordinate Supplier Services (20 hrs)
THHGGA01B Communicate on Telephone (10 hrs)
THTSOP20A Construct & Ticket Normal Fares (40 hrs)
THTSOP21A Construct & Ticket Promotional International Fares (40 hrs)
THTSOP19A Construct Domestic Airfares (40 hrs)
THHGCS03B Deal with Conflict Situations (20 hrs)
THTTCO01B Develop & Update Tourism Industry Knowledge (25 hrs)
THHCOR03B Follow Health, Safety and Security Procedures (5 hrs)
THTSOP08B Operate a Computerised Reservation System (120 hrs)

THHGGA02B Perform Office Procedures (20 hrs)
THTSOP05B Prepare Quotations (30 hrs)
THTSOP18A Process Air Documentation (40 hrs)
THHGFA01B Process Financial Transactions (25 hrs)
THTSOP09B Process Non-air Documents (25 hrs)
BSBCMN213A Produce Simple Word Processed Documents (60 hrs)
THTSOP04B Sell Tourism Products and Services (35 hrs)
THTSOP02B Source & Provide Destination Information (85 hrs)
BSBCMN205A Use Business Technology (30 hrs)
THHCOR02B Work in Socially Diverse Environment (20 hrs)
THHCOR01B Work with Colleagues & Customers (20 hrs)

Suggested elective units (one required)

THTSOP06B Receive & Process Reservations (30 hrs)

Qualification

As part of the Australian Qualifications Framework this program is nationally recognised. On successful completion students will be awarded the Certificate III in Tourism (International Retail Travel Sales).

Assessment Methods

Assessment methods have been designed to complement the learning outcomes. Assessments are ongoing and can occur during class hours, therefore 100% attendance is expected, except in the case of illness where special consideration is granted.
Assessment methods include but are not restricted to:

• reports and case studies
• group activities
• verbal and written reports
• discussions and role plays
• practical exercises
• computer simulations
• tests/exams.

Materials

Materials Levy - To be confirmed at enrolment.

Links

Information & Enrolment Sessions
Fees
Contact Tourism

Tourism Vodcast

The Victorian Government makes a significant contribution to these programs.