Course Description
Career Opportunities
Course Duration
Course Commencement Dates
Entrance Requirements
Application Procedures
Skills Recognition - Exemptions/Transfers
Pathways to Further Study
Course Outline
Assessment Methods
Materials
Qualification

Course Location and Contact Information

Course Description

The course aims to provide participants with practical and theoretical knowledge in meetings & events.

Visits and inspections of tourism operations in Melbourne complement the course structure. In addition, practical event experience is gained through involvement with guest information and registration and the coordination of an event.

The following qualifications may be obtained after successfully completing the course:

· Certificate III in Meetings and Events
National Code: SIT30604

Career Opportunities

Graduates of this course may gain employment as:

• Conference Guest Reservations Consultants.

Course Duration

Full-time: 6 Months

Course Commencement Dates

February.

Entrance Requirements

Successful completion of VCE or mature age with work experience.

Application Procedures

The Tourism Department welcomes direct applications for this course. Direct applicants must obtain, complete and forward to the department the Tourism Department Pre-selection Application Form.

Skills Recognition - Exemptions/Transfers

Students may be eligible for exemptions/transfers on the basis of previous qualifications.

Pathways to Further Study

Participants who successfully complete this course may, if they wish, articulate into one of the following twol Diplomas conducted by the Tourism Department at NMIT:

· Diploma of Events
National Code: SIT50204

· Diploma of Tourism
National Code: SIT50107

Course Outline

Certificate III in Meetings and Events - National Code: SIT30604

THTSOP03B Access & Interpret Product Information (65 hrs)
THTSOP07B Book & Coordinate Supplier Services (20 hrs)
THHGGA01B Communicate on Telephone (10 hrs)
THTFME01B Coordinate Guest/Delegate Registration at Venue (40 hrs)
THHGCS03B Deal with Conflict Situations (20 hrs)
THTFME03A Develop & Update Event Industry Knowledge (25 hrs)
THTTCO01B Develop & Update Tourism Industry Knowledge (25 hrs)
THHCOR03B Follow Health, Safety and Security Procedures (5 hrs)
THHGGA02B Perform Office Procedures (20 hrs)
THTSOP05B Prepare Quotations (30 hrs)
THTSOP15B Process & Monitor Event Registration (60 hrs)
THHGFA01B Process Financial Transactions (25 hrs)
BSBCMN213A Produce Simple Word Processed Documents (60 hrs)
BSBCMN205A Use Business Technology (30 hrs)
THHCOR02B Work in Socially Diverse Environment (20 hrs)
THHCOR01B Work with Colleagues & Customers (20 hrs)

Suggested elective units (two required)

THTSOP09B Process Non-air Documents (25 hrs)
THTSOP06B Receive & Process Reservations (30 hrs)

Certificate III in Tourism (Visitor Information Services) - National Code: THT30602

THTSOP03B Access & Interpret Product Information (65 hrs)
THHGGA01B Communicate on Telephone (10 hrs)
THHGCS03B Deal with Conflict Situations (20 hrs)
THHGCS01B Develop & Update Local Knowledge (10 hrs)
THTTCO01B Develop & Update Tourism Industry Knowledge (25 hrs)
THHCOR03B Follow Health, Safety and Security Procedures (5 hrs)
THHGGA02B Perform Office Procedures (20 hrs)
THHGFA01B Process Financial Transactions (25 hrs)
BSBCMN213A Produce Simple Word Processed Documents (60 hrs)
THTSOP04B Sell Tourism Products and Services (35 hrs)
THTSOP02B Source & Provide Destination Information (85 hrs)
BSBCMN205A Use Business Technology (30 hrs)
THHCOR02B Work in Socially Diverse Environment (20 hrs)
THHCOR01B Work with Colleagues & Customers (20 hrs)

Suggested elective units (four required)

THTSOP07B Book & Coordinate Supplier Services (20 hrs)
THTSOP05B Prepare Quotations (30 hrs)
THTSOP09B Process Non-air Documents (25 hrs)
THTSOP06B Receive & Process Reservations (30 hrs)

Certificate IV in Tourism (Operations) - National Code: THT31002

THHGTR01B Coach Others in Job Skills (20 hrs)
THHGGA01B Communicate on Telephone (10 hrs)
THHGCS03B Deal with Conflict Situations (20 hrs)
THTTCO01B Develop & Update Tourism Industry Knowledge (25 hrs)
THHCOR03B Follow Health, Safety and Security Procedures (5 hrs)
THHGLE02B Implement Workplace Health, Safety & Security Procedures (30 hrs)
THHGLE08B Lead & Manage People (60 hrs)
THHGLE01B Monitor Work Operations (30 hrs)
THHGGA02B Perform Office Procedures (20 hrs)
BSBCMN213A Produce Simple Word Processed Documents (60 hrs)
BSBCMN205A Use Business Technology (30 hrs)
THHCOR02B Work in Socially Diverse Environment (20 hrs)
THHCOR01B Work with Colleagues & Customers (20 hrs)

Suggested elective units (sixteen required)

THTSOP03B Access & Interpret Product Information (65 hrs)
THTSOP07B Book & Coordinate Supplier Services (20 hrs)
THTFME01B Coordinate Guest/Delegate Registration at Venue (40 hrs)
THTSMA02B Create a Promotional Display/Stand (30 hrs)
THTFME03A Develop & Update Event Industry Knowledge (25 hrs)
THHGCS01B Develop & Update Local Knowledge (10 hrs)
THHGLE20B Develop and Update the Legal Knowledge Required for Business Compliance (80 hrs)
THHGCSO8B Establish & Conduct Business Relationships (60 hrs)
THHGLE04B Establish and Maintain a Safe and Secure Workplace (30 hrs)
THHGGA04B Prepare Business Documents (25 hrs)
THTSOP05B Prepare Quotations (30 hrs)
THTSOP15B Process & Monitor Event Registration (60 hrs)
THHGFA01B Process Financial Transactions (25 hrs)
THHGCS02B Promote Products and Services to Clients (45 hrs)
THTSOP04B Sell Tourism Products and Services (35 hrs)
THTSOP02B Source & Provide Destination Information (85 hrs)

Total Hours - 1045

Assessment Methods

Assessment methods have been designed to complement the learning outcomes. Assessments are ongoing and can occur during class hours, therefore 100% attendance is expected, except in the case of illness where special consideration is granted.
Assessment methods include but are not restricted to:

• reports and case studies
• group activities
• verbal and written reports
• discussions and role plays
• practical exercises
• computer simulations
• tests/exams.

Materials

Materials Levy - To be confirmed at enrolment.
Industry Activities/Entrance Fees - To be confirmed at enrolment.

Qualification

As part of the Australian Qualifications Framework this program is nationally recognised. On successful completion students will be awarded the Certificate IV in Tourism (Operations), Certificate III in Tourism (Visitor Information Services) and Certificate III in Meetings and Events.

Links

Information & Enrolment Sessions
Fees
Contact Tourism

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