Course Description
Career Opportunities
Course Duration
Course Commencement Dates
Entrance Requirements
Application Procedures
Skills Recognition - Exemptions/Transfers
Pathways to Further Study
Course Outline
Assessment Methods
Materials
Qualification

Travel Agency & Tourism Operations Management

Certificate III in Tourism (International Retail Travel Sales)
National Code: THT30202
and
Certificate III in Tourism (Visitor Information Services)
National Code: THT30602
and
Diploma of Tourism (Operations Management)
National Code: THT50302

Course Location and Contact Information

Course Description

The course aims to provide participants with practical skills, theoretical knowledge and managerial skills to gain employment in Travel Agencies.

Stage 1: commences each July and finishes in early December.
Stage 2: the course recommences in February and finishes in early December.

Stage 1: Participants gain a broad range of 'core' operational skills and an understanding of the tourism industry. This includes tourism industry knowledge, working in teams, customer service, manual reservations, retail /wholesale sales & services including Australian and international airfares, computerised airline reservation system, computer operations (including current software applications), financial operations as well as health, safety and security.

Stage 2:
Participants gain a broad range of supervisory and management skills. This includes managing & leading people, managing quality service, compliance with business laws, conducting business relationships, financial management and managing budgets.

Career Opportunities

After completion of stage 1:

Tourism Information Officer - Local Government Visitor Information Services
Car Hire Reservations clerk
Coach & Cruise Reservations Clerk
Airline reservations & sales staff
Australian Travel Advisor / International Travel Consultant- Travel Agency Sales

After completion of stage 2:

Supervisor / Manager of Tourism Operations
Branch Manager /Supervisor- Travel Agency: Visitor Information Centre: Car Hire Company: Airline branch office/department: Coach or cruise company.

Course Duration

Stage 1: Full-time: 21 weeks, Classes Monday to Friday, five days per week.
Stage 2: Full-time: 1 year, Classes Monday to Friday, four days per week

Course Commencement Dates

July.

Entrance Requirements

Successful completion of VCE or mature age with relevant work experience.

Application Procedures

Apply directly to the Tourism Department. Phone + 61 3 9269 1466.

Skills Recognition - Exemptions/Transfers

Students may be eligible for exemptions/transfers on the basis of previous qualifications.

Pathways to Further Study

Participants are able to articulate into other tourism courses and obtain credits for units successfully completed.

Course Outline

THTSOP03B Access & Interpret Product Information (65 hrs)
THTSOP07B Book & Coordinate Supplier Services (20 hrs)
THHGTR01B Coach Others in Job Skills (20 hrs)
THHGGA01B Communicate on Telephone (10 hrs)
THTSOP20A Construct & Ticket Normal Fares (40 hrs)
THTSOP21A Construct & Ticket Promotional International Fares (40 hrs)
THTSOP19A Construct Domestic Airfares (40 hrs)
THTSMA01B Coordinate Production of Brochures & Marketing Materials (30 hrs)
THHGCS03B Deal with Conflict Situations (20 hrs)
THHGLE03B Develop & Implement Operational Plans (50 hrs)
THHGCS01B Develop & Update Local Knowledge (10 hrs)
THTTCO01B Develop & Update Tourism Industry Knowledge (25 hrs)
THHGLE20B Develop and Update the Legal Knowledge Required for Business Compliance (80 hrs)
THHGCSO8B Establish & Conduct Business Relationships (60 hrs)
THHGLE04B Establish and Maintain a Safe and Secure Workplace (30 hrs)
THHCOR03B Follow Health, Safety and Security Procedures (5 hrs)
THHGLE02B Implement Workplace Health, Safety and Security Procedures (30 hrs)
THHGFA06A Interpret Financial Information (60 hrs)
THHGLE08B Lead & Manage People (60 hrs)
THHGCS04B Make Presentations (30 hrs)
THHGLE13B Manage Finances within a Budget (30 hrs)
THHGGA09B Manage Projects (60 hrs)
THHGLE11B Manage Quality Customer Service (30 hrs)
THHGLE01B Monitor Work Ops (30 hrs)
THTSOP08B Operate a Computerised Reservation System (120 hrs)
THHGGA02B Perform Office Procedures (20 hrs)
THHGCS06B Plan & Implement Sales Activities (20 hrs)
THHGLE14B Prepare and Monitor Budgets (30 hrs)
THHGGA04B Prepare Business Documents (25 hrs)
THTSOP05B Prepare Quotations (30 hrs)
THTSOP18A Process Air Documentation (40 hrs)
THHGFA01B Process Financial Transactions (25 hrs)
THTSOP09B Process Non-air Documents (25 hrs)
BSBCMN213A Produce Simple Word Processed Documents (60 hrs)
THTSOP04B Sell Tourism Products and Services (35 hrs)
THTPPD03B Source & Package Tourism Products and Services (50 hrs)
THTSOP02B Source & Provide Destination Information (85 hrs)
BSBCMN205A Use Business Technology (30 hrs)
THHCOR02B Work in Socially Diverse Environment (20 hrs)
THHCOR01B Work with Colleagues & Customers (20 hrs)

Total Hours - 1510

Assessment Methods

Assessment methods have been designed to complement the learning outcomes. Assessments are ongoing and can occur during class hours, therefore 100% attendance is expected, except in the case of illness where special consideration is granted.
Assessment methods include but are not restricted to:

• reports and case studies
• group activities
• verbal and written reports
• discussions and role plays
• practical exercises
• computer simulations
• tests/exams.

Materials

Materials Levy - To be confirmed at enrolment.
Industry Activities/Entrance Fees - To be confirmed at enrolment.

Qualification

As part of the Australian Qualifications Framework this program is nationally recognised. Upon successful completion students will be awarded the Certificate III in Tourism (International Retail Travel Sales) and/or Certificate III in Tourism (Visitor Information Services) and/or Diploma of Tourism (Operations Management).

Links

Information & Enrolment Sessions
Fees
Contact Tourism

Tourism Vodcast

The Victorian Government makes a significant contribution to these programs.