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Faculty of Hospitality, Tourism
& Personal Services

Hospitality Traineeships

A traineeship program is an agreement between the employer, trainee, Australian Apprenticeship Centre and Registered Training Organisation.

Traineeships combine work and training like apprenticeships but over a shorter period. Trainees are able to develop skills whilst on-the-job and therefore make a positive and productive contribution to their employer. A traineeship will provide a nationally recognised qualification.

Hospitality traineeships have been designed to encourage businesses to employ new staff and upgrade the skills of existing staff.

As the hospitality industry continues to expand and develop so does the demand for trained, and skilled staff. NMIT is committed to t raining in partnership with industry. Industry training partnerships provide exciting opportunities to improve employee skills, job and product knowledge levels. Training programs that meet employee and business needs contribute to improved efficiencies in workplace procedures and practices, customer satisfaction levels and profit margins at the operational level.

How a traineeship program benefits the employer

For an employer a training culture will :

• improve skill and knowledge level of staff
• improve employee efficiency and productivity
• improve customer satisfaction levels
• improve costs and profit
• improved employee motivation
• training customised to business specific policies, procedures, product, service styles

Establishing a business's training needs

NMIT can customise training to suit business needs through working together to develop a training partnership.

Training can be delivered in a number of different ways at different times and in different places.

To determine your training needs, ask these questions:

• What are my requirements as a business and an operator?
• Does any staff have the skills and knowledge to complete set tasks?
• When is the best time/day for training to take place? Every business needs to assess what is the best way of developing training whether it is

on-the- job, off-the-job, or a combination of both. It is acknowledged that training does not need to be in a formal situation to occur and that all training is important and needs to be recognised.

Business Specific Training Plan

The training plan for a hospitality trainee is developed in consultation with the employer and the trainee. This business specific consultation process ensures that the training program develops the skills to improve workplace productivity, quality of service delivery and contributes to business profitability.

• THH33002: Certificate III in Hospitality (Operations):
• THHCOR01B Work with colleagues and customers 20
• THHCOR02B Work in a socially diverse environment 20
• THHCOR03B Follow health, safety and security procedures 5
• THHHCO01B Develop & update hospitality industry knowledge 25
• THHGHS01B Follow workplace hygiene procedures 15
• THHGGA01B Communicate on the telephone 10
• THHGCS02B Promote products & services to customers 45
• THHGCS03B Deal with conflict situations 20
• THHGTRO1B Coach others in job skills 20
• THHJBFB02B Provide link between kitchen & service areas 10
• THHBFB03B Provide food and beverage service 110
• THHBFB04B Provide table service of alcoholic beverages 50
• THHBFB09B Provide responsible service of alcohol 15
• THHBFB11B Develop & update food and beverage knowledge 40
• THHGGA06B Receive and store stock 10
• THHBCC00B Prepare sandwiches 6
• THHBFB12A Prepare and serve espresso coffee 30
• THHGFA01B Process financial transactions 25
• THHGHS02B Clean premises and equipment 12
• Example training plan for a Hospitality trainee working in a licensed café.

Traineeship delivery and assessment options

The Faculty of Hospitality, Tourism and Personal Services is able to provide clients with a full range of training, which can take place through:

• Qualified trainers
• Workplace mentors
• Trainee workbook and resource materials
• On-the-job delivery and assessment
• Off-the-job workshops and skills development
• On-line delivery

Administrative support

NMIT's close association with Australian Apprenticeship Centres ensures that administrative requirements are processed efficiently and meet the legislative guidelines regarding the employment of trainees and apprentices.

Employer Responsibilities

An employer must be able to demonstrate that a suitably qualified person will be supervising the apprentice/trainee and that the on-the-job training will enable the apprentice/trainee to become a competent worker. The employer must be prepared to allow the apprentice/trainee to attend training classes.

Under the terms of a training contract an employer must:

• Prepare and provide relevant training that will equip the apprentice/trainee with the skills to work at your business;
• Provide appropriate supervision while the apprentice/trainee is at work;
• Ensure that the apprentice/trainee is enrolled with a registered training organisation within three months of commencing work; and
• Withdraw apprentices/trainees from routine work duties for structured training and learning activities that are conducted in the workplace, as follows:

•  at AQTF levels 3 and above, a minimum of three hours per week, averaged over a four week cycle

•  at AQTF levels 1 and 2 a minimum of one and a half hours per week, averaged over an eight week cycle.

How the traineeship benefits the trainee

Benefits to the trainee

A hospitality traineeship will :

• improve the skill and knowledge level required for the duties being performed at work
• improve efficiency and productivity
• improve technical skills and customer service skills
• provide an opportunity to combine training whilst working
• commence a "training pathway" to high qualifications
• provide a nationally recognised qualification
• provide skills and knowledge that are portable between the different employment sectors within the hospitality industry

Trainee Responsibilities

A trainee's responsibilities include:

• undertaking the training that has been agreed
• attending training with the registered training organisation
• working under instruction at the agreed working times
• keeping a record of achievements both at work and in training, and
• adhering to company policy and procedures

A parent or guardian may need to be involved in this discussion if the trainee is under eighteen years of age.

A training pathway

What is an Australian Qualification Framework (AQF)?

  The Australian Qualification Framework (AQF) is a single and 'seamless' educational and training system for Australia . From Secondary Colleges (VCE) through Vocational Education and Training (TAFE and other providers) to Higher Education (University), all training and education can be seen as a part of life-long learning, interconnected and achievable. The chart below shows the relationship between each sector and the levels within each.

The AQF also links the level of an employee's skills to the job to be achieved. So, if you are approached by a prospective employee, the Certificate/award they have completed will be a guide to the level of skills they bring to the job.

Certificate 1: The employee can demonstrate basic practical skills and knowledge in a narrow range of areas, performing routine tasks given clear direction.

Certificate II: The employee can demonstrate basic operational knowledge, apply solutions and perform tasks in a limited range. They can take limited responsibility for their own output in work and learning.

Certificate III: The employee can take responsibility for their own work and limited responsibility for others. Has good skills in a range of areas and demonstrates discretion and judgment.

Certificate IV: The employee can work independently and can take responsibility for others.

Diploma and above: The employee can take responsibility for group outcomes, plan, forecast, analyse and demonstrate a command of wide ranging technical and management functions.

NMIT staff contacts

For further information :

Hospitality Traineeships

Craig Vanson

+61 3 9269 1727

Administration

Helen Smith

+61 3 9269 1571

Cookery Apprentices

Wendy Temminghoff

+61 3 9269 1593

Faculty of Hospitality, Tourism and Personal Services

77-91 St Georges Road , Preston . 3072

Telephone: +61 3 9269 1570

Fax: +61 3 9269 1448

Email: hospitality@nmit.vic.edu.au

Website: www.nmit.vic.edu.au/courses/hospitality