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Diploma of Business (Frontline Management)

Arising from the recommendations in the Karpan Report, was the emergence of the Frontline Management Training Strategy capable of providing Australia's frontline management with the skills and competencies to ensure economic success.

Within this report, there was also the confirmation that management training and assessment had to be driven by the industries and organisations that understand their future direction, business goals and specific needs.

• Organisations
• Case Study - Melbourne Fire and Emergency Service Board
• Case Study - Banyule City Council

The program content includes the following units:

1. Manage Personal work priorities and professional development
2. Manage effective workplace relationships
3. Ensure team effectiveness
4. Ensure a safe workplace
5. Manage workplace information systems
6. Manage quality customer service
7. Manage operational plan
8. Manage budgets and financial plans within the work team
9. Facilitate continuous improvement
10. Facilitate and capitalise on change and innovation
11. Develop a workplace learning environment

The programs content includes the following units:

	Leading By Example	BSBFLM501B - Manage personal work priorities and professional development
	Leading, Coaching, Facilitating and Empowering Others	BSBFLM503B - Manage effective workplace relationships BSBFLM512A - Ensure team effectiveness
	Creating Best Practice	BSBFLM505B - Manage operational plan BSBFLM506B - Manage workplace information systems BSBFLM507B - Manage quality customer service BSBMGT505A - Ensure a safe workplace BSBFLM509B - Facilitate continuous improvement BSBFLM513A Manage budgets and financial plans within the work team
	Creating an Innovative Culture	BSBFLM510B - Facilitate and capitalise on change and innovation BSBFLM511B - Develop a workplace-learning environment

The Frontline Management Qualifications